📞 Relatório: Pesquisa de Satisfação (CF)

Este relatório apresenta o resultado das pesquisas de satisfação realizadas por fila, permitindo avaliar a percepção do cliente sobre o atendimento, sem vínculo direto com agentes individuais.
É ideal para entender a performance global de cada fila em questionários específicos.

Informações Gerais

Módulo: call-center

Versão: 1.0

Autor: I9Corp

Suporte: support@i9corp.com.br

Endpoint para Geração do Relatório

Para gerar o relatório, envie uma requisição POST para o endpoint:


http://{{HOST}}/service/v1/report/call-center-rtp-0024

📝 Parâmetros da Solicitação

A consulta utiliza filtros obrigatórios de período.
É possível filtrar por questionário e por fila.
Quando -1 é informado, o relatório retorna todos os registros do filtro correspondente.

{
  "filters": [
    {
      "field": "dateStart",
      "selectedValue": "2025-11-01 00:00:00"
    },
    {
      "field": "dateEnd",
      "selectedValue": "2025-11-01 23:59:59"
    },
    {
      "field": "quizId",
      "selectedValue": "-1"
    },
    {
      "field": "queueId",
      "selectedValue": "-1"
    }
  ],
  "format": "json"
}

📊 Resposta do Relatório

Os dados retornam dentro de aaData.general.
Cada item representa uma combinação de:

Questionário

Pergunta

Fila

Quantidades de respostas por opção (0 a 9)

Estatísticas de médias e percentuais para as escalas 0–5 e 0–9

{
    "page": 1,
    "iTotalRecords": 1,
    "iTotalDisplayRecords": 1,
    "aaData": {
        "general": [
            {
                "quiz": "Avaliacao",
                "question": "Avaliacao do atendimento",
                "queue_exten": "700",
                "queue_name": "Suporte",
                "response_0": "2",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            },
            {
                "quiz": "Avaliacao",
                "question": "Avaliacao do atendimento",
                "queue_exten": "717",
                "queue_name": "Suporte_0800",
                "response_0": "1",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            },
            {
                "quiz": "Avaliacao",
                "question": "Avaliacao do atendimento",
                "queue_exten": "702",
                "queue_name": "Plantao",
                "response_0": "1",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            },
            {
                "quiz": "Avaliacao",
                "question": "Resolvido",
                "queue_exten": "700",
                "queue_name": "Suporte",
                "response_0": "2",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            },
            {
                "quiz": "Avaliacao",
                "question": "Resolvido",
                "queue_exten": "717",
                "queue_name": "Suporte_0800",
                "response_0": "1",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            },
            {
                "quiz": "Avaliacao",
                "question": "Resolvido",
                "queue_exten": "702",
                "queue_name": "Plantao",
                "response_0": "1",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            }
        ]
    }
}

📘 Descrição dos Campos Principais

Campo	Descrição
quiz	Nome do questionário aplicado.
question	Pergunta respondida pelo cliente.
queue_exten	Número da fila associada à pesquisa.
queue_name	Nome da fila.
response_0..9	Quantidade de respostas para cada opção (0 a 9).
response_total_5	Soma das respostas na escala de 0 a 5.
average_response_5	Média das respostas na escala de 0 a 5.
response_percentual_5	Percentual relativo às respostas na escala 0 a 5.
response_total_9	Soma das respostas na escala de 0 a 9.
average_response_9	Média das respostas na escala de 0 a 9.
response_percentual_9	Percentual relativo às respostas na escala 0 a 9.

Requisição

Parâmetros Bodyapplication/json

Exemplo

{
  "filters": [
    {
      "field": "dateStart",
      "selectedValue": "2025-11-01 00:00:00"
    },
    {
      "field": "dateEnd",
      "selectedValue": "2025-11-01 23:59:59"
    },
        {
      "field": "quizId",
      "selectedValue": "-1"
    },
    {
      "field": "queueId",
      "selectedValue": "-1"
    }
  ],
  "format": "json"
}

Códigos de solicitação

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

Respostas

🟢200Success

application/json

Body

Exemplo

{
    "page": 1,
    "iTotalRecords": 1,
    "iTotalDisplayRecords": 1,
    "aaData": {
        "general": [
            {
                "quiz": "Avaliacao",
                "question": "Avaliacao do atendimento",
                "queue_exten": "700",
                "queue_name": "Suporte",
                "response_0": "2",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            },
            {
                "quiz": "Avaliacao",
                "question": "Avaliacao do atendimento",
                "queue_exten": "717",
                "queue_name": "Suporte_0800",
                "response_0": "1",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            },
            {
                "quiz": "Avaliacao",
                "question": "Avaliacao do atendimento",
                "queue_exten": "702",
                "queue_name": "Plantao",
                "response_0": "1",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            },
            {
                "quiz": "Avaliacao",
                "question": "Resolvido",
                "queue_exten": "700",
                "queue_name": "Suporte",
                "response_0": "2",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            },
            {
                "quiz": "Avaliacao",
                "question": "Resolvido",
                "queue_exten": "717",
                "queue_name": "Suporte_0800",
                "response_0": "1",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            },
            {
                "quiz": "Avaliacao",
                "question": "Resolvido",
                "queue_exten": "702",
                "queue_name": "Plantao",
                "response_0": "1",
                "response_1": "0",
                "response_2": "0",
                "response_3": "0",
                "response_4": "0",
                "response_5": "0",
                "response_6": "0",
                "response_7": "0",
                "response_8": "0",
                "response_9": "0",
                "response_total_5": "0",
                "average_response_5": "0.0",
                "response_percentual_5": "0.0",
                "response_total_9": "0",
                "average_response_9": "0.0",
                "response_percentual_9": "0.0"
            }
        ]
    }
}

Pesquisa de satisfacao (CF)

📞 Relatório: Pesquisa de Satisfação (CF)#

Informações Gerais#

Endpoint para Geração do Relatório#

📝 Parâmetros da Solicitação#

📊 Resposta do Relatório#

📘 Descrição dos Campos Principais#