- Introdução
- manager
- sms
- export
- report
- Integracao
- Call Center
- Pausas do agente (D)POST
- Atividades do agente (D)POST
- Abandono (P)POST
- Chamada da fila (D)POST
- Produtividade da fila (P)POST
- Chamadas do agente (D)POST
- Pesquisa de satisfação (D)POST
- Fila com ILA 20-60 (P)POST
- Produtividade do agente (P)POST
- Produtividade do agente (C)POST
- Resumo da fila (CQ)POST
- Métricas do agente (C)POST
- Métricas média do agente mensal (C)POST
- Classificação de chamadas (D)POST
- Produtividade da fila (C)POST
- Pronto atendimento do agente (CD)POST
- Pronto atendimento do agente (CA)POST
- Discador
- Central de Telefonia
- queue
- agent
- branch
Abandono (P)
POST
http://{{HOST}}/service/v1/report/call-center-rtp-0003
Relatório: Abandono (P)#
Informações Gerais#
Endpoint para Gerar o Relatório#
{{HOST}}/service/v1/report/call-center-rtp-0003
Parâmetros da Solicitação#
{
"filters": [
{
"field": "dateStart",
"selectedValue": "YYYY-MM-DD HH:mm:ss"
},
{
"field": "dateEnd",
"selectedValue": "YYYY-MM-DD HH:mm:ss"
},
{
"field": "queueId",
"selectedValue": "ID da Fila"
}
],
"format": "json"
}
Resposta do Relatório#
{
"page": 1,
"iTotalRecords": 1,
"iTotalDisplayRecords": 1,
"aaData": {
"general": [
{
"period": "YYYY-MM-DD HH:mm:ss",
"queue_exten": "ID da Fila",
"queue_name": "Nome da Fila",
"phone": "Número de Telefone",
"attempt": "Número de Tentativas",
"last_date": "Última Data de Registro",
"last_connect": "Última Hora de Conexão",
"agent_exten": "Ramal do Agente",
"agent_name": "Nome do Agente",
"answered": "Sim/Não",
"returned": "Sim/Não"
}
]
}
}
Propriedades da Resposta#
| Propriedade | Descrição | Tipo |
|---|---|---|
period | Período da chamada | String |
queue_exten | ID da fila de atendimento | String |
queue_name | Nome da fila de atendimento | String |
phone | Número de telefone | String |
attempt | Número de tentativas | Integer |
last_date | Última data de registro da chamada | String |
last_connect | Última hora de conexão da chamada | String |
agent_exten | Ramal do agente que atendeu (se aplicável) | String |
agent_name | Nome do agente que atendeu (se aplicável) | String |
answered | Indica se a chamada foi atendida ("Sim" ou "Não") | String |
returned | Indica se a chamada foi retornada ("Sim" ou "Não") | String |
Lembre-se de substituir {{HOST}}pela URL real do host do seu serviço. Além disso, insira as datas de início e fim corretas, e o ID da fila de atendimento como parâmetros.
Requisição
Parâmetros Header
PreAuthorization
string
requerido
Exemplo:
Bearer {{access_token}}
Parâmetros Bodyapplication/json
filters
array [object {2}]
requerido
field
string
requerido
selectedValue
string
requerido
format
string
requerido
Exemplo
{
"filters": [
{
"field": "dateStart",
"selectedValue": "2023-01-01 00:00:00"
},
{
"field": "dateEnd",
"selectedValue": "2023-12-31 23:59:59"
},
{
"field": "queueId",
"selectedValue": "700"
}
],
"format": "json"
}Exemplos de Requisição
Shell
JavaScript
Java
Swift
Go
PHP
Python
HTTP
C
C#
Objective-C
Ruby
OCaml
Dart
R
Request Request Example
Shell
JavaScript
Java
Swift
curl --location -g --request POST 'http://{{HOST}}/service/v1/report/call-center-rtp-0003' \
--header 'PreAuthorization: Bearer {{access_token}}' \
--header 'Content-Type: application/json' \
--data-raw '{
"filters": [
{
"field": "dateStart",
"selectedValue": "2023-01-01 00:00:00"
},
{
"field": "dateEnd",
"selectedValue": "2023-12-31 23:59:59"
},
{
"field": "queueId",
"selectedValue": "700"
}
],
"format": "json"
}'Respostas
🟢200Abandono (P)
application/json
Body
array [array]
opcional
object
opcional
period
string
requerido
queue_exten
string
requerido
queue_name
string
requerido
phone
string
requerido
attempt
string
requerido
last_date
string
requerido
answered
string
requerido
last_connect
string
requerido
agent_exten
string
requerido
agent_name
string
requerido
Exemplo
[
[
{
"period": "01-09-2023 08:00:00",
"queue_exten": "701",
"queue_name": "Fila 701",
"phone": "0553832224301",
"attempt": "2",
"last_date": "01-09-2023 08:07:45",
"answered": "Nao"
},
{
"period": "01-09-2023 13:00:00",
"queue_exten": "701",
"queue_name": "Fila 701",
"phone": "05538998054306",
"attempt": "1",
"last_date": "01-09-2023 13:51:14",
"answered": "Nao"
},
{
"period": "01-09-2023 13:00:00",
"queue_exten": "702",
"queue_name": "Fila 702",
"phone": "05538999337800",
"attempt": "2",
"last_date": "01-09-2023 13:25:26",
"answered": "Nao"
},
{
"period": "01-09-2023 12:00:00",
"queue_exten": "703",
"queue_name": "Fila 703",
"phone": "05538997226188",
"attempt": "1",
"last_date": "01-09-2023 12:46:19",
"answered": "Nao"
},
{
"period": "01-09-2023 13:00:00",
"queue_exten": "703",
"queue_name": "Fila 703",
"phone": "05538999724799",
"attempt": "1",
"last_date": "01-09-2023 13:44:02",
"answered": "Nao"
},
{
"period": "01-09-2023 17:00:00",
"queue_exten": "703",
"queue_name": "Fila 703",
"phone": "05538988607232",
"attempt": "1",
"last_date": "01-09-2023 17:00:41",
"answered": "Nao"
},
{
"period": "01-09-2023 21:00:00",
"queue_exten": "703",
"queue_name": "Fila 703",
"phone": "05561998414082",
"attempt": "1",
"last_date": "01-09-2023 21:41:00",
"answered": "Nao"
},
{
"period": "01-09-2023 09:00:00",
"queue_exten": "704",
"queue_name": "Fila 704",
"phone": "05538999822269",
"attempt": "2",
"last_date": "01-09-2023 09:53:56",
"answered": "Nao"
},
{
"period": "01-09-2023 10:00:00",
"queue_exten": "704",
"queue_name": "Fila 704",
"phone": "05538999822269",
"attempt": "1",
"last_date": "01-09-2023 10:18:16",
"answered": "Nao"
},
{
"period": "01-09-2023 14:00:00",
"queue_exten": "704",
"queue_name": "Fila 704",
"phone": "05538992214346",
"attempt": "1",
"last_date": "01-09-2023 14:59:17",
"answered": "Nao"
},
{
"period": "01-09-2023 14:00:00",
"queue_exten": "704",
"queue_name": "Fila 704",
"phone": "05538992445571",
"attempt": "1",
"last_date": "01-09-2023 14:11:40",
"answered": "Nao"
},
{
"period": "01-09-2023 14:00:00",
"queue_exten": "704",
"queue_name": "Fila 704",
"phone": "05538999566601",
"attempt": "1",
"last_date": "01-09-2023 14:11:12",
"answered": "Nao"
},
{
"period": "01-09-2023 14:00:00",
"queue_exten": "704",
"queue_name": "Fila 704",
"phone": "05538999731224",
"attempt": "1",
"last_date": "01-09-2023 14:10:18",
"answered": "Nao"
},
{
"period": "01-09-2023 17:00:00",
"queue_exten": "704",
"queue_name": "Fila 704",
"phone": "05538999640389",
"attempt": "1",
"last_date": "01-09-2023 17:10:11",
"answered": "Nao"
},
{
"period": "01-09-2023 08:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988243667",
"attempt": "1",
"last_date": "01-09-2023 08:03:39",
"answered": "Nao"
},
{
"period": "01-09-2023 08:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988340161",
"attempt": "1",
"last_date": "01-09-2023 08:22:30",
"answered": "Nao"
},
{
"period": "01-09-2023 08:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538991992792",
"attempt": "2",
"last_date": "01-09-2023 08:38:46",
"answered": "Nao"
},
{
"period": "01-09-2023 09:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538984366529",
"attempt": "1",
"last_date": "01-09-2023 09:42:18",
"answered": "Nao"
},
{
"period": "01-09-2023 09:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988027505",
"attempt": "2",
"last_date": "01-09-2023 09:59:32",
"answered": "Nao"
},
{
"period": "01-09-2023 09:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988373281",
"attempt": "4",
"last_date": "01-09-2023 09:43:02",
"last_connect": "01-09-2023 11:09:59",
"agent_exten": "585",
"agent_name": "Cristiane Matos",
"answered": "Sim"
},
{
"period": "01-09-2023 09:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988389646",
"attempt": "1",
"last_date": "01-09-2023 09:24:57",
"answered": "Nao"
},
{
"period": "01-09-2023 09:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538991989441",
"attempt": "1",
"last_date": "01-09-2023 09:54:05",
"answered": "Nao"
},
{
"period": "01-09-2023 09:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538998096944",
"attempt": "1",
"last_date": "01-09-2023 09:59:52",
"answered": "Nao"
},
{
"period": "01-09-2023 09:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538999555755",
"attempt": "3",
"last_date": "01-09-2023 09:50:58",
"last_connect": "01-09-2023 10:05:48",
"agent_exten": "599",
"agent_name": "Flaviane Goncalves Rodrigues",
"answered": "Sim"
},
{
"period": "01-09-2023 10:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "0553836901702",
"attempt": "1",
"last_date": "01-09-2023 10:15:12",
"answered": "Nao"
},
{
"period": "01-09-2023 10:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988240172",
"attempt": "1",
"last_date": "01-09-2023 10:38:34",
"answered": "Nao"
},
{
"period": "01-09-2023 10:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988666186",
"attempt": "1",
"last_date": "01-09-2023 10:26:59",
"answered": "Nao"
},
{
"period": "01-09-2023 11:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "0553830161030",
"attempt": "1",
"last_date": "01-09-2023 11:28:37",
"last_connect": "01-09-2023 13:32:47",
"agent_exten": "623",
"agent_name": "Ana Lucia Martins",
"answered": "Sim"
},
{
"period": "01-09-2023 11:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538984131699",
"attempt": "1",
"last_date": "01-09-2023 11:06:43",
"last_connect": "01-09-2023 12:59:01",
"agent_exten": "627",
"agent_name": "Thais Rodrigues",
"answered": "Sim"
},
{
"period": "01-09-2023 11:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988042219",
"attempt": "2",
"last_date": "01-09-2023 11:04:52",
"last_connect": "01-09-2023 13:36:59",
"agent_exten": "599",
"agent_name": "Flaviane Goncalves Rodrigues",
"answered": "Sim"
},
{
"period": "01-09-2023 11:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988047113",
"attempt": "1",
"last_date": "01-09-2023 11:08:30",
"answered": "Nao"
},
{
"period": "01-09-2023 11:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988172662",
"attempt": "1",
"last_date": "01-09-2023 11:13:21",
"answered": "Nao"
},
{
"period": "01-09-2023 11:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538992123327",
"attempt": "1",
"last_date": "01-09-2023 11:43:04",
"answered": "Nao"
},
{
"period": "01-09-2023 11:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538999400707",
"attempt": "1",
"last_date": "01-09-2023 11:23:29",
"last_connect": "01-09-2023 17:01:06",
"agent_exten": "593",
"agent_name": "Pollyana Caroline",
"answered": "Sim"
},
{
"period": "01-09-2023 12:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988598432",
"attempt": "3",
"last_date": "01-09-2023 12:08:59",
"answered": "Nao"
},
{
"period": "01-09-2023 12:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538991003808",
"attempt": "1",
"last_date": "01-09-2023 12:49:54",
"answered": "Nao"
},
{
"period": "01-09-2023 12:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538991476212",
"attempt": "1",
"last_date": "01-09-2023 12:14:46",
"answered": "Nao"
},
{
"period": "01-09-2023 12:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538991536581",
"attempt": "2",
"last_date": "01-09-2023 12:47:42",
"answered": "Nao"
},
{
"period": "01-09-2023 12:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538991609177",
"attempt": "1",
"last_date": "01-09-2023 12:18:22",
"last_connect": "01-09-2023 13:14:51",
"agent_exten": "529",
"agent_name": "Marco Souza",
"answered": "Sim"
},
{
"period": "01-09-2023 12:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538991989441",
"attempt": "1",
"last_date": "01-09-2023 12:50:03",
"answered": "Nao"
},
{
"period": "01-09-2023 12:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538991992792",
"attempt": "1",
"last_date": "01-09-2023 12:04:37",
"answered": "Nao"
},
{
"period": "01-09-2023 12:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538998082299",
"attempt": "1",
"last_date": "01-09-2023 12:04:57",
"answered": "Nao"
},
{
"period": "01-09-2023 12:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538998098819",
"attempt": "1",
"last_date": "01-09-2023 12:46:52",
"answered": "Nao"
},
{
"period": "01-09-2023 13:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988042219",
"attempt": "1",
"last_date": "01-09-2023 13:30:10",
"answered": "Nao"
},
{
"period": "01-09-2023 13:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988046957",
"attempt": "3",
"last_date": "01-09-2023 13:36:10",
"last_connect": "01-09-2023 14:05:08",
"agent_exten": "529",
"agent_name": "Marco Souza",
"answered": "Sim"
},
{
"period": "01-09-2023 13:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988082043",
"attempt": "2",
"last_date": "01-09-2023 13:54:34",
"answered": "Nao"
},
{
"period": "01-09-2023 13:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988241034",
"attempt": "1",
"last_date": "01-09-2023 13:31:17",
"answered": "Nao"
},
{
"period": "01-09-2023 13:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538991282242",
"attempt": "1",
"last_date": "01-09-2023 13:29:08",
"answered": "Nao"
},
{
"period": "01-09-2023 14:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538984090828",
"attempt": "1",
"last_date": "01-09-2023 14:50:53",
"answered": "Nao"
},
{
"period": "01-09-2023 14:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988149056",
"attempt": "1",
"last_date": "01-09-2023 14:35:44",
"answered": "Nao"
},
{
"period": "01-09-2023 14:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988283042",
"attempt": "1",
"last_date": "01-09-2023 14:21:13",
"answered": "Nao"
},
{
"period": "01-09-2023 14:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988658128",
"attempt": "1",
"last_date": "01-09-2023 14:06:32",
"answered": "Nao"
},
{
"period": "01-09-2023 14:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538998082299",
"attempt": "2",
"last_date": "01-09-2023 14:38:09",
"answered": "Nao"
},
{
"period": "01-09-2023 15:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538984152367",
"attempt": "1",
"last_date": "01-09-2023 15:51:48",
"answered": "Nao"
},
{
"period": "01-09-2023 15:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988295095",
"attempt": "3",
"last_date": "01-09-2023 15:42:08",
"answered": "Nao"
},
{
"period": "01-09-2023 15:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538991609177",
"attempt": "3",
"last_date": "01-09-2023 15:15:22",
"answered": "Nao"
},
{
"period": "01-09-2023 15:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538999792808",
"attempt": "1",
"last_date": "01-09-2023 15:47:49",
"answered": "Nao"
},
{
"period": "01-09-2023 16:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "0553832223375",
"attempt": "1",
"last_date": "01-09-2023 16:19:30",
"answered": "Nao"
},
{
"period": "01-09-2023 16:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538984035712",
"attempt": "1",
"last_date": "01-09-2023 16:50:05",
"answered": "Nao"
},
{
"period": "01-09-2023 16:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538988530051",
"attempt": "1",
"last_date": "01-09-2023 16:25:36",
"answered": "Nao"
},
{
"period": "01-09-2023 16:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538997441427",
"attempt": "1",
"last_date": "01-09-2023 16:48:00",
"answered": "Nao"
},
{
"period": "01-09-2023 16:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538998391103",
"attempt": "2",
"last_date": "01-09-2023 16:37:50",
"answered": "Nao"
},
{
"period": "01-09-2023 16:00:00",
"queue_exten": "705",
"queue_name": "Fila 705",
"phone": "05538999318906",
"attempt": "2",
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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