- Introdução
- manager
- sms
- export
- report
- Integracao
- Call Center
- Pausas do agente (D)POST
- Atividades do agente (D)POST
- Abandono (P)POST
- Chamada da fila (D)POST
- Produtividade da fila (P)POST
- Chamadas do agente (D)POST
- Pesquisa de satisfação (D)POST
- Fila com ILA 20-60 (P)POST
- Produtividade do agente (P)POST
- Produtividade do agente (C)POST
- Resumo da fila (CQ)POST
- Métricas do agente (C)POST
- Métricas média do agente mensal (C)POST
- Classificação de chamadas (D)POST
- Produtividade da fila (C)POST
- Pronto atendimento do agente (CD)POST
- Pronto atendimento do agente (CA)POST
- Discador
- Central de Telefonia
- queue
- agent
- branch
Chamadas do agente (D)
POST
http://{{HOST}}/service/v1/report/call-center-rtp-0006
Relatório: Chamadas do agente (D)#
Informações Gerais#
Endpoint para Gerar o Relatório#
{{HOST}}/service/v1/report/call-center-rtp-0006Parâmetros da Solicitação#
{
"filters": [
{
"field": "dateStart",
"selectedValue": "YYYY-MM-DD HH:mm:ss"
},
{
"field": "dateEnd",
"selectedValue": "YYYY-MM-DD HH:mm:ss"
},
{
"field": "agentId",
"selectedValue": "-1"
}
],
"format": "json"
}Resposta do Relatório#
{
"page": 1,
"iTotalRecords": 1,
"iTotalDisplayRecords": 1,
"aaData": {
"general": [
{
"idcall_log": "23426",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "13-06-2023 17:32:05",
"src": "2001",
"dst": "*5010",
"day_week": "Ter",
"duration": "00:00:05",
"status": "Atendida",
"type": "Sainte"
}
]
}
}Propriedades da Resposta#
| Propriedade | Descrição | Tipo |
|---|---|---|
idcall_log | ID do registro de chamada | String |
agent_exten | Ramal do agente | String |
agent_name | Nome do agente | String |
calldate | Data e hora da chamada | String |
src | Número de origem | String |
dst | Número de destino | String |
day_week | Dia da semana | String |
duration | Duração da chamada | String |
status | Status da chamada | String |
type | Tipo de chamada | String |
Lembre-se de substituir {{HOST}}pela URL real do host do seu serviço. Além disso, insira as datas de início e fim corretas, e o ID do agente como parâmetros.
Requisição
Parâmetros Bodyapplication/json
filters
array [object {2}]
requerido
field
string
requerido
selectedValue
string
requerido
format
string
requerido
Exemplo
{
"filters": [
{
"field": "dateStart",
"selectedValue": "2023-01-01 00:00:00"
},
{
"field": "dateEnd",
"selectedValue": "2023-12-31 23:59:59"
},
{
"field": "agentId",
"selectedValue": "-1"
}
],
"format": "json"
}Exemplos de Requisição
Shell
JavaScript
Java
Swift
Go
PHP
Python
HTTP
C
C#
Objective-C
Ruby
OCaml
Dart
R
Request Request Example
Shell
JavaScript
Java
Swift
curl --location -g --request POST 'http://{{HOST}}/service/v1/report/call-center-rtp-0006' \
--header 'Content-Type: application/json' \
--data-raw '{
"filters": [
{
"field": "dateStart",
"selectedValue": "2023-01-01 00:00:00"
},
{
"field": "dateEnd",
"selectedValue": "2023-12-31 23:59:59"
},
{
"field": "agentId",
"selectedValue": "-1"
}
],
"format": "json"
}'Respostas
🟢200Chamadas do agente (D)
application/json
Body
page
integer
requerido
iTotalRecords
integer
requerido
iTotalDisplayRecords
integer
requerido
aaData
object
requerido
general
array [object {14}]
requerido
Exemplo
{
"page": 1,
"iTotalRecords": 1,
"iTotalDisplayRecords": 1,
"aaData": {
"general": [
{
"idcall_log": "23426",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "13-06-2023 17:32:05",
"src": "2001",
"dst": "*5010",
"day_week": "Ter",
"duration": "00:00:05",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23427",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "13-06-2023 17:34:28",
"src": "2001",
"dst": "*5010",
"day_week": "Ter",
"duration": "00:00:07",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23433",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:06:38",
"src": "2002",
"dst": "997290002",
"day_week": "Ter",
"duration": "00:02:46",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23435",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:09:12",
"queue_exten": "700",
"queue_name": "Fila 1",
"src": "19974145001",
"dst": "700",
"day_week": "Ter",
"duration": "00:00:19",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:11",
"speak_time": "00:00:06"
},
{
"idcall_log": "23434",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:09:14",
"src": "19974145001",
"dst": "2002",
"day_week": "Ter",
"duration": "00:00:12",
"status": "Atendida",
"type": "Entrante"
},
{
"idcall_log": "23436",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:38:28",
"src": "19974145001",
"dst": "2002",
"day_week": "Ter",
"duration": "00:00:08",
"status": "Nao atendida",
"type": "Entrante"
},
{
"idcall_log": "23438",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:49:13",
"src": "19974145001",
"dst": "2002",
"day_week": "Ter",
"duration": "00:00:16",
"status": "Nao atendida",
"type": "Entrante"
},
{
"idcall_log": "23439",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:49:34",
"src": "19974145001",
"dst": "2002",
"day_week": "Ter",
"duration": "00:00:15",
"status": "Nao atendida",
"type": "Entrante"
},
{
"idcall_log": "23441",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:50:07",
"src": "19974145001",
"dst": "2002",
"day_week": "Ter",
"duration": "00:00:14",
"status": "Ocupado",
"type": "Entrante"
},
{
"idcall_log": "23442",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:50:25",
"src": "19974145001",
"dst": "2002",
"day_week": "Ter",
"duration": "00:00:06",
"status": "Ocupado",
"type": "Entrante"
},
{
"idcall_log": "23443",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:50:35",
"src": "19974145001",
"dst": "2002",
"day_week": "Ter",
"duration": "00:00:04",
"status": "Ocupado",
"type": "Entrante"
},
{
"idcall_log": "23445",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:50:44",
"src": "19974145001",
"dst": "2002",
"day_week": "Ter",
"duration": "00:00:14",
"status": "Nao atendida",
"type": "Entrante"
},
{
"idcall_log": "23446",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:53:25",
"src": "2002",
"dst": "997290002",
"day_week": "Ter",
"duration": "00:00:16",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23447",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "13-06-2023 18:58:47",
"src": "2002",
"dst": "997290002",
"day_week": "Ter",
"duration": "00:00:56",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23448",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "15-06-2023 15:41:48",
"src": "2002",
"dst": "997290002",
"day_week": "Qui",
"duration": "00:00:27",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23451",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 12:19:48",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:30",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23452",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 12:20:43",
"queue_exten": "701",
"queue_name": "Fila 2",
"src": "2001",
"dst": "701",
"day_week": "Qui",
"duration": "00:00:33",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23453",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:37:16",
"src": "2001",
"dst": "*1010",
"day_week": "Qui",
"duration": "00:00:00",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23454",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:37:22",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:20",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23455",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:39:48",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:14",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23456",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:40:25",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:20",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23457",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:41:51",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:21",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23458",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:48:35",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:17",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23459",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:49:06",
"src": "2001",
"dst": "*1010",
"day_week": "Qui",
"duration": "00:00:07",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23460",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:50:22",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:27",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23461",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:51:58",
"src": "2001",
"dst": "*1010",
"day_week": "Qui",
"duration": "00:00:22",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23462",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:55:41",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:01:35",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23463",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:58:14",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:51",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23464",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 13:59:53",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:53",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23465",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 14:01:01",
"src": "2001",
"dst": "*1010",
"day_week": "Qui",
"duration": "00:00:48",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23466",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 14:03:58",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:54",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23467",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 14:05:15",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:50",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23468",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 14:07:11",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:57",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23469",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 14:13:11",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:01:16",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23470",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 14:14:39",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:59",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23471",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 14:16:17",
"src": "2001",
"dst": "*1010",
"day_week": "Qui",
"duration": "00:00:40",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23472",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 14:17:00",
"src": "2001",
"dst": "*1010",
"day_week": "Qui",
"duration": "00:00:57",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23473",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 14:18:02",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:00:51",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23474",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 15:33:17",
"src": "2001",
"dst": "3000",
"day_week": "Qui",
"duration": "00:00:03",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23475",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 16:00:03",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:05",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23476",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 16:00:30",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:03:23",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23478",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 16:39:16",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:00",
"status": "Falha",
"type": "Sainte"
},
{
"idcall_log": "23479",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 16:41:32",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:00",
"status": "Falha",
"type": "Sainte"
},
{
"idcall_log": "23480",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 16:44:58",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:00",
"status": "Falha",
"type": "Sainte"
},
{
"idcall_log": "23481",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 16:47:58",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:09",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23482",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 16:53:56",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:00",
"status": "Falha",
"type": "Sainte"
},
{
"idcall_log": "23483",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 16:56:45",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:10",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23484",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 16:56:58",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:02",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23485",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:00:02",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:10",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23486",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:19:21",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:00",
"status": "Falha",
"type": "Sainte"
},
{
"idcall_log": "23487",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:23:44",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:00",
"status": "Falha",
"type": "Sainte"
},
{
"idcall_log": "23488",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:31:21",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:01",
"status": "Ocupado",
"type": "Sainte"
},
{
"idcall_log": "23489",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:35:02",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:01",
"status": "Ocupado",
"type": "Sainte"
},
{
"idcall_log": "23490",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:43:51",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:01",
"status": "Ocupado",
"type": "Sainte"
},
{
"idcall_log": "23491",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:45:38",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:05",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23493",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:51:36",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:02",
"status": "Ocupado",
"type": "Sainte"
},
{
"idcall_log": "23494",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:52:19",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:01",
"status": "Ocupado",
"type": "Sainte"
},
{
"idcall_log": "23495",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:53:34",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:01",
"status": "Ocupado",
"type": "Sainte"
},
{
"idcall_log": "23496",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:53:58",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:01",
"status": "Ocupado",
"type": "Sainte"
},
{
"idcall_log": "23497",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:54:19",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:00",
"status": "Ocupado",
"type": "Sainte"
},
{
"idcall_log": "23498",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:54:42",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:00",
"status": "Falha",
"type": "Sainte"
},
{
"idcall_log": "23499",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 17:58:16",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:07",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23500",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 18:00:23",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:11",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23501",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 18:00:51",
"src": "2001",
"dst": "s",
"day_week": "Qui",
"duration": "00:00:37",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23522",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "06-07-2023 19:42:29",
"src": "38991714633",
"dst": "2001",
"day_week": "Qui",
"duration": "00:00:09",
"status": "Nao atendida",
"type": "Entrante"
},
{
"idcall_log": "23523",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "14-07-2023 16:13:44",
"src": "2002",
"dst": "2001",
"day_week": "Sex",
"duration": "00:00:04",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23524",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "14-07-2023 16:14:14",
"src": "2001",
"dst": "2002",
"day_week": "Sex",
"duration": "00:01:46",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23525",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "14-07-2023 16:16:20",
"src": "2001",
"dst": "2002",
"day_week": "Sex",
"duration": "00:00:40",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23526",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "14-07-2023 16:17:22",
"src": "2001",
"dst": "2002",
"day_week": "Sex",
"duration": "00:00:03",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23527",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "14-07-2023 16:17:29",
"src": "2001",
"dst": "2002",
"day_week": "Sex",
"duration": "00:00:59",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23528",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "14-07-2023 16:18:44",
"src": "2001",
"dst": "2002",
"day_week": "Sex",
"duration": "66:19:06",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23529",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "17-07-2023 11:37:52",
"src": "2001",
"dst": "2002",
"day_week": "Seg",
"duration": "00:00:41",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23530",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "17-07-2023 11:39:15",
"src": "2001",
"dst": "2002",
"day_week": "Seg",
"duration": "00:00:17",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23534",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:07:01",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:06",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23535",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:07:12",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:06",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23536",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:07:52",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:08",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23537",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:09:01",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:03",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23538",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:09:41",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:03",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23540",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:10:46",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:03",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23541",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:12:07",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:03",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23542",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:12:59",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:07",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23544",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:14:35",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:03",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23545",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:17:44",
"src": "2001",
"dst": "5010",
"day_week": "Qui",
"duration": "00:00:02",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23546",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:18:22",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:03",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23547",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:19:03",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:13",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23548",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:21:55",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:07",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23549",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "27-07-2023 17:25:34",
"src": "2001",
"dst": "2002",
"day_week": "Qui",
"duration": "00:00:07",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23550",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:27:02",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:05",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23551",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:28:05",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:10",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23554",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:33:20",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:05",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23555",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:34:08",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:09",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23556",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:45:36",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:11",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23557",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:49:23",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:13",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23558",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:51:59",
"src": "2001",
"dst": "3002",
"day_week": "Qui",
"duration": "00:00:06",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23560",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:54:57",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:05",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23561",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:57:43",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:03",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23562",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "27-07-2023 17:59:52",
"src": "2001",
"dst": "3001",
"day_week": "Qui",
"duration": "00:00:11",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23565",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "31-07-2023 17:33:56",
"src": "2001",
"dst": "600",
"day_week": "Seg",
"duration": "00:00:53",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23566",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "31-07-2023 17:38:52",
"src": "2001",
"dst": "600",
"day_week": "Seg",
"duration": "00:00:52",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23567",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "31-07-2023 17:40:46",
"src": "2001",
"dst": "600",
"day_week": "Seg",
"duration": "00:00:49",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23568",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "31-07-2023 18:59:27",
"src": "2001",
"dst": "*1010",
"day_week": "Seg",
"duration": "00:01:01",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23569",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "31-07-2023 19:01:44",
"src": "2001",
"dst": "*1010",
"day_week": "Seg",
"duration": "00:01:05",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23570",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "31-07-2023 19:28:21",
"src": "2001",
"dst": "600",
"day_week": "Seg",
"duration": "00:01:21",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23571",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "01-08-2023 10:30:58",
"queue_exten": "701",
"queue_name": "Fila 2",
"src": "2001",
"dst": "701",
"day_week": "Ter",
"duration": "00:01:12",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23572",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "17-08-2023 12:00:06",
"src": "2002",
"dst": "*1002",
"day_week": "Qui",
"duration": "00:00:23",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23573",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "17-08-2023 12:01:13",
"src": "2002",
"dst": "*1002",
"day_week": "Qui",
"duration": "00:01:10",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23574",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "18-08-2023 17:46:41",
"src": "2002",
"dst": "600",
"day_week": "Sex",
"duration": "00:00:19",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23575",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "18-08-2023 17:48:56",
"src": "2002",
"dst": "2001",
"day_week": "Sex",
"duration": "00:00:17",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23576",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "21-08-2023 13:14:14",
"src": "2001",
"dst": "*1000",
"day_week": "Seg",
"duration": "00:02:28",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23577",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "21-08-2023 13:17:37",
"src": "2001",
"dst": "*1000",
"day_week": "Seg",
"duration": "00:01:03",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23578",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "21-08-2023 13:30:32",
"queue_exten": "700",
"queue_name": "Fila 1",
"src": "2001",
"dst": "700",
"day_week": "Seg",
"duration": "00:00:48",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23579",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "21-08-2023 13:31:45",
"src": "2001",
"dst": "*1000",
"day_week": "Seg",
"duration": "00:00:33",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23580",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "21-08-2023 13:32:24",
"src": "2001",
"dst": "600",
"day_week": "Seg",
"duration": "00:00:31",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23588",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "25-08-2023 12:37:59",
"src": "2001",
"dst": "*13",
"day_week": "Sex",
"duration": "00:00:16",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23589",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "25-08-2023 12:38:21",
"src": "2001",
"dst": "*13",
"day_week": "Sex",
"duration": "00:00:25",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23590",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "25-08-2023 12:39:12",
"src": "2001",
"dst": "*13",
"day_week": "Sex",
"duration": "00:00:19",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23591",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "25-08-2023 12:39:31",
"src": "2001",
"dst": "991714633",
"day_week": "Sex",
"duration": "00:00:15",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23592",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "25-08-2023 12:43:37",
"src": "2002",
"dst": "*13",
"day_week": "Sex",
"duration": "00:00:22",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23593",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "25-08-2023 12:43:59",
"src": "2002",
"dst": "997290002",
"day_week": "Sex",
"duration": "00:03:12",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23594",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "25-08-2023 14:51:18",
"src": "2001",
"dst": "*13",
"day_week": "Sex",
"duration": "00:00:08",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23595",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "25-08-2023 14:51:36",
"src": "2002",
"dst": "*13",
"day_week": "Sex",
"duration": "00:00:26",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23596",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "25-08-2023 14:52:02",
"src": "2002",
"dst": "997290002",
"day_week": "Sex",
"duration": "00:00:23",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23597",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "25-08-2023 14:53:05",
"src": "2002",
"dst": "*13",
"day_week": "Sex",
"duration": "00:00:30",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23598",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "25-08-2023 14:53:35",
"src": "2002",
"dst": "5538997290002",
"day_week": "Sex",
"duration": "00:00:24",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23599",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "25-08-2023 15:15:16",
"src": "2001",
"dst": "*21",
"day_week": "Sex",
"duration": "00:00:03",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23614",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "29-08-2023 13:08:21",
"src": "2002",
"dst": "*100",
"day_week": "Ter",
"duration": "00:00:00",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23615",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "29-08-2023 13:08:56",
"src": "2002",
"dst": "*100",
"day_week": "Ter",
"duration": "00:00:00",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23616",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "29-08-2023 13:08:56",
"src": "2002",
"dst": "*100",
"day_week": "Ter",
"duration": "00:00:00",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23617",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "29-08-2023 13:09:04",
"src": "2002",
"dst": "*100",
"day_week": "Ter",
"duration": "00:00:00",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23640",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "30-08-2023 11:05:11",
"queue_exten": "700",
"queue_name": "Fila 1",
"src": "19974145001",
"dst": "700",
"day_week": "Qua",
"duration": "00:00:16",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:04",
"speak_time": "00:00:11"
},
{
"idcall_log": "23641",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "30-08-2023 11:08:13",
"src": "2002",
"dst": "5538997290002",
"day_week": "Qua",
"duration": "00:00:44",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23651",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "04-09-2023 12:36:21",
"src": "2001",
"dst": "600",
"day_week": "Seg",
"duration": "00:00:49",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23652",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "04-09-2023 17:45:15",
"src": "2001",
"dst": "600",
"day_week": "Seg",
"duration": "00:00:35",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23664",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "08-09-2023 17:18:22",
"src": "2002",
"dst": "2001",
"day_week": "Sex",
"duration": "00:01:06",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23666",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "09-09-2023 10:52:35",
"src": "2001",
"dst": "5538991714633",
"day_week": "Sab",
"duration": "00:00:28",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23668",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "09-09-2023 10:53:05",
"src": "2001",
"dst": "5538991714633",
"day_week": "Sab",
"duration": "00:00:36",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23670",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "09-09-2023 10:53:42",
"src": "2001",
"dst": "5538991714633",
"day_week": "Sab",
"duration": "00:00:21",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23672",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "09-09-2023 10:54:08",
"src": "2001",
"dst": "5538991714633",
"day_week": "Sab",
"duration": "00:00:07",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23674",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "09-09-2023 10:54:38",
"src": "2001",
"dst": "5538991714633",
"day_week": "Sab",
"duration": "00:00:54",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23677",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "09-09-2023 11:01:45",
"src": "2001",
"dst": "5538991714633",
"day_week": "Sab",
"duration": "00:00:25",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23679",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "09-09-2023 11:02:11",
"src": "2001",
"dst": "5538991714633",
"day_week": "Sab",
"duration": "00:00:22",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23680",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "12-09-2023 19:51:11",
"src": "2002",
"dst": "2001",
"day_week": "Ter",
"duration": "00:01:29",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23682",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "12-09-2023 19:57:09",
"src": "19974145001",
"dst": "2001",
"day_week": "Ter",
"duration": "00:01:17",
"status": "Nao atendida",
"type": "Entrante"
},
{
"idcall_log": "23684",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "13-09-2023 17:01:24",
"src": "2001",
"dst": "600",
"day_week": "Qua",
"duration": "00:00:13",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23685",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "13-09-2023 17:01:41",
"src": "2001",
"dst": "600",
"day_week": "Qua",
"duration": "00:01:15",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23686",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "13-09-2023 17:09:42",
"src": "2001",
"dst": "600",
"day_week": "Qua",
"duration": "00:01:15",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23687",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "13-09-2023 17:11:22",
"src": "2001",
"dst": "*1006",
"day_week": "Qua",
"duration": "00:01:22",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23688",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "13-09-2023 18:38:08",
"src": "2001",
"dst": "*1006",
"day_week": "Qua",
"duration": "00:01:05",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23695",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "14-09-2023 16:57:35",
"src": "2001",
"dst": "600",
"day_week": "Qui",
"duration": "00:01:47",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23708",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "20-09-2023 09:59:19",
"src": "2002",
"dst": "2001",
"day_week": "Qua",
"duration": "00:00:10",
"status": "Nao atendida",
"type": "Sainte"
},
{
"idcall_log": "23728",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "20-09-2023 14:53:13",
"src": "19974145001",
"dst": "2001",
"day_week": "Qua",
"duration": "00:00:17",
"status": "Nao atendida",
"type": "Entrante"
},
{
"idcall_log": "23778",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "20-09-2023 16:40:48",
"src": "2001",
"dst": "5538997290002",
"day_week": "Qua",
"duration": "00:00:09",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23781",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "20-09-2023 16:44:37",
"src": "2001",
"dst": "5538997290002",
"day_week": "Qua",
"duration": "00:00:08",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23786",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "20-09-2023 16:47:07",
"src": "2001",
"dst": "5538997290002",
"day_week": "Qua",
"duration": "00:00:03",
"status": "Falha",
"type": "Sainte"
},
{
"idcall_log": "23829",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "02-10-2023 17:06:08",
"src": "2001",
"dst": "2002",
"day_week": "Seg",
"duration": "00:00:06",
"status": "Nao atendida",
"type": "Interna"
},
{
"idcall_log": "23830",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "02-10-2023 17:07:41",
"src": "2001",
"dst": "2002",
"day_week": "Seg",
"duration": "00:00:03",
"status": "Nao atendida",
"type": "Interna"
},
{
"idcall_log": "23832",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "02-10-2023 17:27:13",
"src": "2001",
"dst": "2002",
"day_week": "Seg",
"duration": "00:00:06",
"status": "Atendida",
"type": "Interna"
},
{
"idcall_log": "23833",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "02-10-2023 17:27:51",
"src": "2002",
"dst": "2001",
"day_week": "Seg",
"duration": "00:00:04",
"status": "Nao atendida",
"type": "Interna"
},
{
"idcall_log": "23837",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "02-10-2023 17:32:54",
"queue_exten": "700",
"queue_name": "Fila 1",
"src": "19974145001",
"dst": "700",
"day_week": "Seg",
"duration": "00:00:14",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:08",
"speak_time": "00:00:05"
},
{
"idcall_log": "23840",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "02-10-2023 17:33:33",
"queue_exten": "700",
"queue_name": "Fila 1",
"src": "19974145001",
"dst": "700",
"day_week": "Seg",
"duration": "00:00:29",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:22",
"speak_time": "00:00:06"
},
{
"idcall_log": "23846",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "03-10-2023 12:12:27",
"queue_exten": "700",
"queue_name": "Fila 1",
"src": "19974145001",
"dst": "700",
"day_week": "Ter",
"duration": "00:00:29",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:22",
"speak_time": "00:00:06"
},
{
"idcall_log": "23849",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "03-10-2023 12:13:55",
"queue_exten": "700",
"queue_name": "Fila 1",
"src": "19974145001",
"dst": "700",
"day_week": "Ter",
"duration": "00:00:44",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:25",
"speak_time": "00:00:17"
},
{
"idcall_log": "23854",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "03-10-2023 12:33:58",
"queue_exten": "700",
"queue_name": "Fila 1",
"src": "19974145001",
"dst": "700",
"day_week": "Ter",
"duration": "00:00:12",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:06",
"speak_time": "00:00:05"
},
{
"idcall_log": "23860",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "03-10-2023 15:33:01",
"queue_exten": "701",
"queue_name": "Fila 2",
"src": "19974145001",
"dst": "701",
"day_week": "Ter",
"duration": "00:00:14",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:09",
"speak_time": "00:00:04"
},
{
"idcall_log": "23862",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "03-10-2023 15:34:21",
"queue_exten": "701",
"queue_name": "Fila 2",
"src": "19974145001",
"dst": "701",
"day_week": "Ter",
"duration": "00:00:12",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:08",
"speak_time": "00:00:03"
},
{
"idcall_log": "23867",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "03-10-2023 15:35:43",
"queue_exten": "701",
"queue_name": "Fila 2",
"src": "19974145001",
"dst": "701",
"day_week": "Ter",
"duration": "00:00:29",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:23",
"speak_time": "00:00:05"
},
{
"idcall_log": "23870",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "03-10-2023 15:37:03",
"queue_exten": "701",
"queue_name": "Fila 2",
"src": "19974145001",
"dst": "701",
"day_week": "Ter",
"duration": "00:00:30",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:24",
"speak_time": "00:00:05"
},
{
"idcall_log": "23874",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "03-10-2023 16:10:57",
"queue_exten": "701",
"queue_name": "Fila 2",
"src": "19974145001",
"dst": "701",
"day_week": "Ter",
"duration": "00:00:50",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:43",
"speak_time": "00:00:05"
},
{
"idcall_log": "23892",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "03-10-2023 16:17:36",
"queue_exten": "701",
"queue_name": "Fila 2",
"src": "19974145001",
"dst": "701",
"day_week": "Ter",
"duration": "00:01:29",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:01:23",
"speak_time": "00:00:05"
},
{
"idcall_log": "23914",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "16-10-2023 11:00:13",
"src": "2001",
"dst": "5538991714633",
"day_week": "Seg",
"duration": "00:00:16",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23916",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "16-10-2023 11:00:43",
"src": "2001",
"dst": "5538992176957",
"day_week": "Seg",
"duration": "00:00:51",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "23918",
"agent_exten": "401",
"agent_name": "Agente 2",
"calldate": "16-10-2023 11:01:44",
"src": "2001",
"dst": "5538997290002",
"day_week": "Seg",
"duration": "00:00:13",
"status": "Atendida",
"type": "Sainte"
},
{
"idcall_log": "24124",
"agent_exten": "400",
"agent_name": "Agente 1",
"calldate": "07-12-2023 19:14:36",
"queue_exten": "700",
"queue_name": "Fila 1",
"src": "19974145001",
"dst": "700",
"day_week": "Qui",
"duration": "00:00:11",
"status": "Atendida",
"type": "Entrante",
"wait_time": "00:00:04",
"speak_time": "00:00:05"
}
]
}
}